After a week or two of not so much writer’s block as much as idea block, I have found a topic. This topic is “Shipping.” It is very exciting.
Long ago, I worked for a fundraising company and wound up in charge of putting together all of the shipping every day (it was a lot), making sure it went out, and following up on customer issues. I kind of liked that part of the job. I got to move around a lot, and I got to develop my own system, which I always like. Anyway, I worked with UPS, but I didn’t have to deal with the main issues with that. My boss, who was something of a pit bull, did that. And he was not nice with them. He got what he wanted. But he made sure that mistakes were fixed. Apparently you have to be like that.
Yesterday, I wrote a blog post about this topic:

Today I am modifying it a little based on developments in the shipping story.
While this may be somewhat embarrassing to admit, I am rather addicted to ShoeDazzle, Kim Kardashian’s cheap monthly subscription shoe/bag/accessory online store. I have bought a lot of hot shoes, some hot jewelry, a hot bag, and some random hot things (like a curling iron). Needless to say, they’ve shipped a lot of packages to me, and I have returned a few of them, so I am familiar with the process, especially since I spent a couple years doing shipping for a company back in the day. Last week, they unleashed three Fourth of July inspired shoes on us. One of those pairs caught my eye and said, “You must buy me.” After much Facebook advice, including the implication that it would be un-American notto buy them, I decided I’d better order them quickly.

I am Adara. You must add me to the pile of shoes on your floor.
I think it was about a year ago that ShoeDazzle switched from FedEx to UPS. Standard shipping is included in the $39.95 price of each item. No question, the move was to lower costs. I am now also sure that an amazing amount of reliability and customer service was sacrificed with that decision. Every time I’ve called ShoeDazzle, their customer service reps have been nothing but cheerful and helpful. UPS on the other hand…
The problem today is the Adara issue (ishoe?). The shipment went out last Friday and arrived in the Denver hub at Commerce City on Tuesday. Pretty normal. The status said that the package would be delivered by the end of the day on Wednesday. Perfect! I’d have my cheesy Fourth of July shoes to wear all weekend. In my impatience, I checked the tracking number a few times yesterday. It said that it would be delivered by the end of the day. But I noticed something weird. I noticed that the “Out for Delivery” status was missing. When I got home there was no package. The tracking still said that it would be delivered. That day.
This morning I checked the tracking again early. They generally load up the trucks early for their routes. It said the package would be delivered by the end of the day today. But again, there was no “Out for Delivery” status. And there was no package when I got home. I called UPS. After going through the voice recognition system that again told me the package would be delivered today, I demanded with both button and voice to speak with an agent.
The agent picked up immediately, which surprised me. I nicely explained the situation to him and that it looked like something was going on because of the lack of delivery status. I said that I need that package tomorrow (because my hot shoes are imperative to my enjoyment of the holiday weekend). He looked up the package.
Agent: We have no information about that package.
Me: (internally: WTF????) Well, it’s showing that it was delivered to Commerce City, so is there a way to find it there?
Agent: We don’t have any information about that package. You need to contact the company that shipped it.
Me: Yes, but it’s already shipped through UPS to Commerce City. Can you find it?
Agent: We can’t do anything. We don’t have any information after it got to Commerce City. You have to contact the company that shipped the package.
Seriously. That is what he said. They don’t have any information and for all intents and purposes it is the company that shipped the package that’s at fault for UPS losing a package.
I called ShoeDazzle; the guy was really nice and rather confused that UPS would have had me call them. But he looked up what he could. All he could see was that it says the package should be delivered by 7pm today. If I don’t get it, call them back first thing in the morning.
I try not to rant too much about customer service because I know what a tough job it is and how much it sucks to deal with crazy, angry people. But it really, REALLY bothers me that the UPS guy wouldn’t even attempt to discuss the situation with me or bring up their process for dealing with lost packages if this one really is lost. Why on earth would the company who shipped the package know where it was after UPS has moved and tracked it? UPS sucks. Sinn, I have never had a problem with FedEx.
It’s almost 7pm. There is no package on my doorstep. I’m very curious about what the outcome of this situation will be. I’m very curious as to whether I’ll be able to wear my Fourth of July shoes over the Fourth of July weekend.
I’m very happy to want to write something again!
FRIDAY UPDATE:
This morning I again checked the tracking. Imagine my surprise when I saw this:

That’s right. The package that was scanned in at Commerce City was suddenly sent out again from Ontario, CA. What?
I called ShoeDazzle. I got them to understand that I’m trying to figure out what happened at this point. The customer service agent talked to the shipping department. They couldn’t figure out what happened except that it had to be a UPS issue because the package had gone out and was scanned and is still showing delivery to my address. She gave me 20% off on my next order. That was nice of her. I wouldn’t care if the shoes had been shipped late. It’s the fact that I was expecting them to arrive on a certain date based on the shipping company’s information that’s a problem. The fact that UPS will not admit that it made a mistake makes me nuts. (“UPS never knows. They’ll always say they don’t know.” Sounds like something Hot Boyfriend said about the crews working for contractors.)
My guess is that the package got to Denver, was scanned, was not removed from the truck, went right back to the point of origin, and then was sent back to Denver when it arrived. I’ll get my Fourth of July shoes on the Sixth of July. Sad. I’ll have to make up another occasion to wear them.
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